Last Updated: July 04, 2025

This Privacy Policy (“Policy”) describes how NEXGEN FINANCETECH LTD (Company number: 15460717, “Company,” “we,” “us,” or “our”) processes and protects the personal data of users when they visit the website https://esimster.com (“Website”) and use our eSIM services (“Services”).

By using our Services, you confirm that you have read and agree to the terms of this Policy. If you do not agree, please discontinue use of the Website and Services.

The user assumes full responsibility for use of the Website, the Services, and the provision of their personal data.

1. Information We Collect

We collect both voluntarily provided and automatically collected data, including:

1.1 Information You Provide
• Account Details: Name, email, phone number, and other registration information
• Payment Information: Your payment data is processed by third-party providers certified under the Payment Card Industry Data Security Standard (PCI DSS). Esimster does not collect or retain any sensitive financial data.
• Support Requests: Messages sent to our support team
• Marketing Preferences: You may opt in/out anytime
1.2 Information We Collect Automatically
• Device Information: IP address, browser, OS, device ID
• Usage Data: Navigation history, clicks, purchase records
• Cookies & Trackers: Used to improve user experience. See our Cookie Policy for details

2. How We Use Your Data

We process your personal data to:
• Provide and maintain our Services
• Process transactions and payments
• Improve security and prevent fraud
• Communicate with you (updates, account notices, marketing with consent)
• Comply with applicable UK laws and regulations

Note on eSIM purchases: our eSIM profiles are digital content supplied immediately upon activation. By activating the eSIM you acknowledge that the statutory 14-day cooling-off right under the Consumer Contracts Regulations 2013 is lost (see Terms & Conditions §8.1).

3. Legal Basis (UK GDPR)

We rely on the following legal bases:

• Consent – where you explicitly agree
• Contractual Necessity – to provide the Services
• Legal Obligations – to comply with laws
• Legitimate Interests – to improve security and functionality

4. Sharing of Information

We may share your data with:
• Service Providers – payment, analytics, email, anti-fraud systems
• Regulatory Authorities – if legally required
• Business Transitions – in case of acquisition or merger
• eSIM Providers & Operators – for activation and connectivity

We do not sell or rent your data.

5. Your Rights (UK & Global)

Under UK GDPR, you have the right to:
• Access, correct, or delete your personal data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time
You may contact us at [email protected] to exercise these rights.

6. Data Storage and Security

We apply technical and organizational measures to protect your data. However, no system is 100% secure. You are responsible for keeping your credentials confidential.
We retain:
• Account data while active
• Payment records as required by UK tax and financial regulations
• You may request deletion at any time under your rights

7. International Data Transfers

Where required, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, as approved by the UK Information Commissioner’s Office.

8. Cookies and Trackers

We use:
• Essential cookies – for authentication
• Analytics cookies – to measure usage
• Marketing cookies – only with your consent
You may disable cookies via your browser settings. Some features may not function without them.

9. Liability Disclaimer

• Use of Services: At your own risk. No liability except as required by UK law
• Accuracy of Data: You are responsible for providing accurate information
• Compliance: You must use our Services in accordance with your local laws
• Third-party Links: We are not responsible for external websites or their practices

10. Policy Updates

We may revise this Policy occasionally. Major changes will be notified on our Website or by email.

11. Governing Law

This Policy is governed by the laws of England and Wales.
Any disputes shall be resolved by the courts of England.

12. Contact Us

For questions, contact us at:
Email: [email protected]
By using our Website, you confirm that you have read, understood, and agree to the terms of this Policy, including all associated limitations of liability.